Indeks Kepuasan Masyarakat Berbasis Unit dan Elemen (IKMa-UDE) dalam Pelayanan Puskesmas Ngariboyo, Magetan

Sunarto, Sunarto and Nugroho, Heru Santoso Wahito and Suparji, Suparji (2020) Indeks Kepuasan Masyarakat Berbasis Unit dan Elemen (IKMa-UDE) dalam Pelayanan Puskesmas Ngariboyo, Magetan. 2-TRIK: TUNAS-TUNAS RISET KESEHATAN, 10 (4). pp. 265-272. ISSN 2548-5970

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Abstract

Research purposes is measuring the value of the community satisfaction index to the Ngariboyo health center services based on units and elements of service (IKMa-BUDE). This measurement method differs from the previous community satisfaction index survey which was only based on units. The research method was a survey. The research location at Ngariboyo Magetan health center, conducted in 2019 with a total respondents of 230 people. The research variable was the level of community satisfaction with health center services, and the data of which were collected using a questionnaire. Data analysis used descriptive statistics in the form of an index and presented in the form of tables and spider web diagrams based on units and service elements. The result of this research was that eight service units already have a community satisfaction index above the target and eight service units below the target. From the spider web diagram, there were four units that far exceed the target circle, each of which were: 1) Selotinatah auxiliary health center unit, 2) emergency unit, 3) mother and child clinic unit, and 4) Banyudono auxiliary health center unit. Judging from the nine elements of service, it also had a service quality level above the target so that it was categorized as very good. The conclusion of this research is that there are four units that need to improve their services, dental clinic unit, Selopanggung auxiliary center unit, Banjarejo auxiliary center unit and general clinic unit. Judging from the service element, there are two elements of service that need improvement, namely the element of service completion time and the element of support for infrastructure.

Item Type:	Article
Uncontrolled Keywords:	community satisfaction index; service unit; service element
Subjects:	R Medicine > Public health
Divisions:	Poltekkes Kemenkes Surabaya > Pusat Penelitan dan Pengabdian Masyarakat > Pubikasi
Depositing User:	Misnawar
Date Deposited:	19 Aug 2021 03:17
Last Modified:	19 Aug 2021 03:17
URI:	http://repo.poltekkesdepkes-sby.ac.id/id/eprint/2439

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